Novel Coronavirus (COVID-19) Frequently Asked Questions
In the best interest of our community, all BBB locations will be closed until further notice in response to the recent COVID-19 outbreak. Below you can find some FAQs regarding the situation.
Please watch for our further email updates and social media announcements – we’ll provide as much information as early as we possibly can as we continue to monitor the situation. If you have any unanswered questions, you can also contact us here.
All Memberships Have Been Frozen.
What is "Frozen Time"?
“Frozen time” means that you do not lose any of your membership time. All of your frozen time is added to the end of your current membership. For example, if your membership is scheduled to end on June 30, 2020, but you have two weeks of frozen time, then you will continue to have unlimited access to BBB until July 14, 2020. Note that you would not make any further payments in this scenario after the normal June installment.
Why am I still being billed?
If you are on a contract that is paid for in monthly installments, those payments will continue to be processed on their regular schedule. Meanwhile, the time available on your membership will be extended to include all of your frozen time.
Can I pause my billing?
No. You will not lose any time that is paid for by your membership, but the installments on your contract will continue to be processed on their regular schedule. This applies to all contracted memberships and does not apply to month-to-month/no commitment memberships. (We understand gyms operating on monthly non-term memberships are freezing their billing at this time. For all of our non-term month-to-month members, we are doing the same thing.)
Can I get a refund on my purchase?
While the gym is closed, we will not be processing refunds. As soon as facilities re-open and staffing returns to normal, you can submit your request here.
How Can I Stay in Shape at Home?
We’ll be releasing LIVE at-home virtual training with our Homebody Bootcamp. Stay tuned for details!
Reduce your calorie intake. Follow our tips here:
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What’s being done for the BBB Staff?
We’re doing everything possible to reduce the impact on our staff and make the most of the situation. We’ll be resuming our full schedule as early as we possibly can.
I want to cancel my membership.
Oh no! We’d hate to see you go. Is there anything we can do to help you stay with us? If you absolutely have to go, then the easiest way to cancel your membership is by submitting a support ticket with your request and a member of our staff will get back to you within 24 hours.